Privacy Policy

Last updated: August 5, 2026

This Privacy Policy explains how Groovin Fulfillment LLC ("Groovin Fulfillment," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit groovinfulfillment.com, apply for a wholesale account, contact us, or use our wholesale distribution, FBA prep, and fulfillment services.

1. Scope of this policy

Our services are directed to businesses and business representatives, not to consumers or the general public. Most information we handle is business contact and transaction information. This policy applies to that information wherever it identifies an individual.

This policy does not apply to the practices of third parties we do not control, including Amazon, Walmart, carriers, or any website you reach through a link on our site.

2. Information we collect

Information you give us

• Wholesale account application data: your name, business name, job title, business email address, phone number, business address, resale certificate or tax ID, and the marketplaces or channels you sell on.
• Order and transaction information: purchase orders, invoices, shipping and delivery addresses, prep and fulfillment instructions, and correspondence about your orders.
• Payment information: we accept wire, ACH, card, and cash. Card and bank payments are processed by third-party payment processors. We do not store full card numbers or full bank account numbers on our systems.
• Communications: messages you send us by email, web form, phone, SMS, WhatsApp, Telegram, or social media, including the content of those messages.
• Booking information: details you provide when scheduling an onboarding call.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring page, pages viewed, and time spent on the site.
• Cookies and similar technologies: used to keep the site working, remember preferences, measure traffic, and support advertising. See Section 6.

Information from other sources

• Publicly available business information and business directories used to verify that an applicant is a legitimate reseller.
• Referrals and information provided by your colleagues or business partners.

We do not knowingly collect sensitive personal information such as government ID numbers of individuals, health data, biometric data, or precise geolocation.

3. How we use your information

Purpose	Examples
Provide our services	Reviewing wholesale applications, verifying reseller status, quoting, processing and fulfilling orders, prep and labeling, arranging shipments
Communicate with you	Responding to inquiries, sending order and shipment updates, sharing catalog and inventory availability you requested
Marketing	Sending wholesale offers and deal notifications to business contacts who have opted in, and measuring the performance of our advertising
Payments and accounting	Issuing invoices, collecting payment, maintaining financial and tax records
Security and fraud prevention	Protecting our site, inventory, and accounts against fraud, abuse, and unauthorized access
Legal compliance	Meeting tax, customs, recordkeeping, and other legal obligations, and enforcing our Terms of Sale
Improve our business	Understanding which products and pages are of interest so we can improve our catalog and website

4. How we share information

We do not sell your personal information, and we do not rent or trade it. We share information only as described below:

• Service providers. Companies that perform services for us, such as web hosting, email and CRM platforms, scheduling tools, accounting and invoicing software, and analytics providers. They may use the information only to perform services for us.
• Payment processors and financial institutions. To process payments and verify funds.
• Shipping carriers and logistics partners. To pick up, transport, and deliver your merchandise, including to Amazon and Walmart fulfillment centers when you direct us to.
• Professional advisors. Attorneys, accountants, and auditors, under duties of confidentiality.
• Legal and safety. When required by law, subpoena, or legal process, or where we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as a business asset.

5. SMS and WhatsApp messaging

If you provide your mobile number, you consent to receive messages from Groovin Fulfillment LLC relating to your account, orders, inventory availability, and promotional offers. Message frequency varies. Message and data rates may apply.

• Opt out at any time by replying STOP to any message. You will receive a confirmation and we will stop sending messages to that number.
• Get help by replying HELP, or by emailing shayegruber@groovinfulfillment.com.
• Messages sent through WhatsApp are also subject to WhatsApp's own privacy practices.

6. Cookies, analytics, and advertising

We use cookies and similar technologies for the following purposes:

• Strictly necessary: to make the website function, load pages, and secure forms.
• Analytics: to understand how visitors use our site so we can improve it.
• Advertising and measurement: we use the Meta pixel and similar advertising technologies to measure the performance of our ads and to show relevant wholesale offers to business audiences. These tools may set cookies and receive information about your visit.

You can control cookies through your browser settings, and you can opt out of interest-based advertising through the settings offered by the relevant advertising platform. Blocking some cookies may affect how the site works.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy. In practice:

• Account application and customer records are retained for the life of the business relationship and afterwards as needed for legal, tax, and audit purposes, generally up to seven years.
• Invoices and financial records are retained as required by applicable tax and accounting rules.
• Marketing contact details are retained until you opt out or ask us to delete them.

When information is no longer needed, we delete it or de-identify it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, encrypted transmission of data submitted through our website, and limiting access to staff who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you are located, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Opt out of marketing communications;
• Request a copy of your information in a portable format;
• Object to or request restriction of certain processing.

To exercise any of these rights, email shayegruber@groovinfulfillment.com with the subject line "Privacy Request." We will verify your identity before acting on a request and will respond within the timeframe required by applicable law. We will not discriminate against you for exercising a privacy right.

California residents. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act. California residents may exercise their rights using the contact details above.

Individuals in the EEA and UK. Where the GDPR applies, we process personal information on the basis of contract performance, our legitimate interests in operating and marketing a wholesale business, consent where required, and compliance with legal obligations. You have the right to lodge a complaint with your local supervisory authority.

10. International data transfers

We are based in the United States and our service providers may be located in the United States or other countries. If you contact us or place an order from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Children's privacy

Our website and services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

12. Third-party links and platforms

Our site links to third-party services including WhatsApp, Instagram, Facebook, TikTok, Telegram, Trustpilot, Wholesale Central, and our scheduling provider. We are not responsible for the privacy practices of those services. Review their privacy policies before providing information to them.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.

14. Contact us

Questions, concerns, or privacy requests can be directed to:

Groovin Fulfillment LLC
3031 N Rocky Point Dr W, Suite 600
Tampa, FL 33607, United States
Email: shayegruber@groovinfulfillment.com

This Privacy Policy is separate from our Terms of Sale, which govern purchases and are published separately on this website.