This policy applies to wholesale purchases from Groovin Fulfillment LLC. As a business-to-business wholesale distributor, our terms differ from consumer retail policies.
General policy
Wholesale goods are sold as described on the invoice. Orders are not returnable for buyer convenience or change of mind. This is standard for case-pack and lot-based wholesale.
When returns are accepted
We accept returns, replacements, or credits when we made an error, including:
- Goods materially different from what the invoice describes
- Wrong items shipped
- Verified damage in transit or shortage, reported within 5 business days of delivery per our Shipping Policy
RMA process
Email shayegruber@groovinfulfillment.com within 5 business days of delivery with your invoice number, photos, and a description of the issue. If the claim is approved we will issue a Return Merchandise Authorization (RMA) and return instructions. Returns sent without an RMA may be refused. Approved returns must ship back within 30 days of RMA issuance; we cover return freight when the error is ours.
Refund method and timing
Approved remedies are, where practical at the buyer choice: replacement, account credit, or refund to the original payment method. Refunds are issued within 10 business days of our receipt and inspection of the returned goods. No restocking fee applies to returns caused by our error.
Non-returnable items
Items sold as final-sale closeout lots (identified as such on the invoice), goods altered or prepped after delivery (for example FNSKU-labeled units), and goods reported outside the claim window are not returnable.
Questions about any policy? Email shayegruber@groovinfulfillment.com or call +1 (847) 313-1342, Monday to Friday, 9:00 AM to 6:00 PM ET.