This Shipping Policy applies to all wholesale orders placed with Groovin Fulfillment LLC, 3031 N Rocky Point Dr W, Suite 600, Tampa, FL 33607.
Carriers
We ship via UPS, FedEx, USPS, and LTL/FTL freight carriers depending on order size. Palletized orders ship LTL or full truckload from our warehouses in Illinois, Miami FL, and Trenton NJ. Buyers may arrange pickup or use their own carrier account on request.
Processing time
Orders are processed within 1-3 business days after payment clears and the order is confirmed. Freight orders may require additional time for palletizing and BOL scheduling. We will notify you of your ship date and provide tracking or PRO numbers when the order leaves our dock.
Shipping costs
Freight is quoted per order based on weight, dimensions, destination, and service level, and is stated on your invoice before payment. Unless otherwise agreed in writing, orders ship EXW/FOB our warehouse, and the buyer is responsible for freight charges.
Delivery estimates
Parcel shipments typically arrive within 1-5 business days after pickup; LTL freight typically within 2-7 business days, depending on destination. Estimates are not guarantees; carrier delays are outside our control.
Damage, loss, and shortages
Inspect every delivery before signing. Note visible damage or shortage on the delivery receipt and report it to us within 5 business days of delivery with photos of the cartons, pallet, and packing list. We will file the carrier claim where applicable and work with you on replacement or credit for verified damage, loss, or shortage.
International and export orders
We support export orders through our Miami location. The buyer is responsible for export documentation requirements, duties, and taxes in the destination country unless otherwise agreed in writing.
Questions about any policy? Email shayegruber@groovinfulfillment.com or call +1 (847) 313-1342, Monday to Friday, 9:00 AM to 6:00 PM ET.